Important Announcement

Due to the health precautions placed by the UAE Government , all future courses and events are cancelled until further notice.
We apologize for the inconvenience and appreciate your understanding.

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ISO 10004 Lead Customer Satisfaction Manager Course

August 9 @ 9:00 am - August 13 @ 4:00 pm


Lead Customer Satisfaction Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10004. During this training course, you will also gain comprehensive knowledge of the best practices of Customer Satisfaction and be able to effectively apply them in an organization to meet and/or exceed customer expectations.

After mastering all the necessary concepts of Customer Satisfaction, you can sit for the exam and apply for a “PECB Certified Lead Customer Satisfaction Manager” credential. By holding a PECB Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage customer satisfaction in an organization.


August 9 @ 9:00 am
August 13 @ 4:00 pm
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Downtown Rotana Bahrain
110 Government Ave, Manama 110, Bahrain
Manama, Capital Bahrain
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